PRIVACY POLICY
At Horizons Counselling York we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to hello@horizonsyork.co.uk or by writing to Horizons Counselling York, OF06 York Eco Business Centre, Amy Johnson Way, York, UK, YO30 4AG. Alternatively, you can telephone 07394 593 560.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete the contact form, or when you complete the Enquiry Booking form.
What type of information is collected from you?
The personal information we collect might include your name, telephone number, email address, IP address, and information regarding what pages are accessed and when.
Use of ‘cookies’
Like many other websites, the Horizons Counselling York website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Main cookies used on our site
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html
Google Maps
These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
How is your information used?
We may use your information to:
• Contact you regarding queries raised in the contact form;
• Progress an enquiry you have submitted and send you information directly related to this;
• Seek your views or comments on the services we provide;
• Notify you of changes to our services;
• Send you communications which you have requested and that may be of interest to you.
• These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your marketing preferences at any time by completing contacting us by email hello@horizonsyork.co.uk, or telephone 07394 593 560 or post Horizons Counselling York, OF06 York Eco Business Centre, Amy Johnson Way, York, UK, YO30 4AG.
How you can access and update your information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
Send an email to the administrator hello@horizonsyork.co.uk and request the information held about you; Telephone: 07394 593 560
Write to us at:
Horizons Counselling York,
OF06 York Eco Business Centre
Amy Johnson Way,
York,
UK
YO30 4AG
Right to erasure
Visitors / users of the site should have the ability to have all records of their personal data, held by a business where there is no legitimate reason for that business to maintain that reason, erased. This includes where GDPR is super-ceded by other laws governing the details obtained.
This section should clarify how users request erasure. Security precautions in place to protect the loss, misuse or alteration of your information. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in July 2023.